Privacy Notice

We take your privacy and confidentiality seriously. We implement best practices for protecting your Personal Information and ensuring that you can access and control them at any time. If the Uses of your information change, we will provide you with more information when we are in contact with you, by e-mail or through our website. Where necessary and if such change may impact you, we would do this by updating this Notice so that you can get a notification the next time you connect to our Site.

GORILLA WATCHES SARL (« GORILLA », “we“, “us“ or “our“), is an innovative company active in the watchmaking industry that operates under the laws of Switzerland. GORILLA is registered in the registry of commerce of the Neuchâtel State under number CHE-361.006.737, having its registered offices located at Route de Neuchâtel 30b, 2088 Cressier, Switzerland.

When handling Personal Information about you, GORILLA will act as the controller for the purposes that we describe in this Notice. If you have any questions related to the handling of your Personal Information by us or to exercising your rights, see section 14 or contact us at [email protected].

The information that we process about you may include various categories of Personal Data depending on your interactions with us. Below, we have identified the main categories of Personal Information that we collect about you.

EXAMPLES OF CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Contact information

We collect your contact details when you create an account, such as your full name, date of birth, address and location, phone number, e-mail address, or when contacting us for support, or when submitting information to us via a contact form;

• For community members: we will request data necessary  to register on your account, including your name and email address.
• For customers: your full name, personal or professional postal and/or email address, phone number, bank account for reimbursement or contract related purposes, and other contact details necessary to manage the contract with you.
• For business partners: full name of your personnel, e-mail email address, phone number and other contact details.

Business contact information

We use Personal Information of your company personnel with our business partners and suppliers to exchange information, to conduct business and to manage our contractual relationship with you.

Customers and business partners financial data

We only use financial data with our business partners and customers. Such information may comprise, where necessary your:

• bank name and account details to pay our suppliers or reimburse our customers of any amount that you may have paid to us;
• where applicable and strictly required we may require identification data, your ID card or number to identify you.

Profiling information

We use behavioral information about your use of the Site, in particular when we use cookies and similar tracking technologies. This information is key for us to improve your user experience and better tailor our campaigns or provide more specific content that may be of interest to you. When you agree to such use, you can always decide to opt-out at any time. You can read more about such use in our cookies section.

Data we obtain from 3rd party providers for advertising purposes

To conduct our marketing campaigns and increase our audience and community, we use third party platforms to place advertisements based on the profile of our community members or customers.

Aggregate information and statistics data

Such as where appropriate, through the use of tracking technologies. When placing optional cookies or similar tracking technologies that are non-essential on your device or to operate the website, we will do so on the basis of your prior permission, unless applicable data protection laws permit us to do so otherwise.

Media content

We may access media content via your user account, which may include:

• images, pictures or icons and other related media content that you may use within your user account and which may be protected by third-party rights.

You remain responsible for the provision of such content to us, in particular to either inform or collect prior consent from any other individual captured in such media content prior to sharing this content with us or such information should not be subject to copyright nor other restricted use.

Instant messaging data

When you interact with us, we will collect and store communications content via instant messaging functionalities or, where available through the Site.

When using our Site, becoming a customer of our watches, interacting or working with us, or when we share our latest news with you, we will collect information about you via different means and for various purposes that we describe in this Notice.

Information we obtain directly from you

In most instances, GORILLA will collect or access Personal Data directly from you, such as in the following cases:

Time of collection

Context of the collection of your Personal Information

When signing up on our website

We collect personal information about you when you decide to create your user account to pre-order a GORILLA product or when you become a customer and buy one of our watches. This includes your contact details, including your home address to send you or deliver your desired product or GORILLA watch.

Upon creation of your user account within the Site

When you successfully submit information about you creating an account within the Site, you will either login directly or receive login details separately in order to log into your user account. Note that you may use social media plugins to register or log into your account on our Site, subject to their terms of service.

Upon a guarantee or a repair issue

We collect your contact details, when you need to interact with our community care service for product warranty or customer service questions. At that time, we will ask you to provide more information to help us to serve your request and identify you as one of our customers.

When you contact us

When you ask questions via email, webchat or submit queries via our contact form or instant messaging, we will ask you to provide us with your:

• first name;
• last name; and
• e-mail address.
  If needed, we may ask for more information to ensure that we can identify you. Your conversation may be saved for a short period of time necessary for us to improve our customer service, respond to you and address any concern that you may have regarding your products.

When you leave a comment on social platforms or rating platforms

We may collect your information in order to respond to you and better interact with you in case you mention GORILLA on social media, rate our company or further post comments, which may require us to respond to make your customer and community satisfaction optimal.

When you call us

Where permitted, and with prior notice to you, we may record the call for the improvement of our community care service.

Please note: when using instant messaging or similar free text features, ensure that no confidential, nor sensitive Personal Data is shared nor transmitted via our Site, (including via instant messaging), unless you are authorized to do so and, where required, you have duly informed data subjects about the processing of their Personal Data.

INFORMATION THAT WE COLLECT AUTOMATICALLY

When you Use our Sites, GORILLA may collect and use certain information about your device and your Use of it. The information we collect may include:

• IP address unique identifiers of your device,
• location data,
• information derived from cookies we may have stored on your device, which may contain Personal Data, and
• information about the pages visited, search terms entered or links clicked within the Site.

Information collected by 3rd parties using cookies and other tracking technologies

In some instances, when you Use our Site, we may share your Personal Information with 3rd parties. This may happen in the event we allow third party providers to place advertising content on the Site, in which case you may enable or disable such sharing or further manage your choices via our cookie banner.

Information we obtain indirectly from you / via third parties

In general, GORILLA does not collect any Personal Data about you indirectly, i.e. from third parties.

When connecting to our Site and using the Site via your user account, we will collect Personal Information about you, including for the following purposes:

MAIN PURPOSES FOR WHICH WE MAY USE YOUR PERSONAL INFORMATION

Managing your user accounts

We access your Personal Data through your user account when you:

• you become a member of our community,
• you agree to receive our newsletters, for upcoming products or to follow us and see our initiatives
• purchase GORILLA products and become a customer.

You manage what information is contained in your account.

Contracting purposes

We collect and Use Personal Data of:

• Business partners: including staff and third parties with whom you collaborate in the context of the services that you provide to us or in the context of a business relationship.
• Customers: when we keep your information to manage the contract with you in relation to the product or services your request from us. This includes obtaining Personal Information before, during and after we enter into a contract with you, your organization and your staff.

To assist customers with product customer service

We may have to identify you when you interact with us to respond to your queries and to deal with any inquiries that you may have in the context of a pre-contractual or contractual relationship with us.

Improve our customer service

We also use information, to improve our customer service, which includes:

• how much you paid for your order
• details of purchase (postal address, phone number, type of product)
• type of payment card
• which carrier or logistics providers is used to deliver the product

When using such information, we may conduct segmentation and customer profiles to improve our services. You can read more about your rights in the section below.

Profiling

To better understand our audience and customers, we use certain personal information about you, including information that pertains to:

• your country, such as via your IP address and region
• your language
• your e-mail address
• number of pages visited
• number of e-mails received and when you open it
• your communications with us, such as instant messages, phone calls, and e-mails exchanged with us

In most instances we will only use aggregate information.

Advertising

We use aggregate information on 3rd party platforms to conduct marketing campaigns. This does not require us to know who you are and these platforms are responsible for your personal data as controllers.

This is a global Notice and shall apply wherever you reside. In this section, we describe our legal justifications (commonly referred to as “legal basis”) for the Use of your Personal Information related to each of our main processing activities.

Please note: depending on the country where you reside, the law of your country may not require that we use a specific legal basis to justify Using your Personal Information, including transfers of your Personal Information outside your country (e.g.: in certain US federal or State laws). If your jurisdiction requires consent to Process your Personal Information when you interact with us, we will obtain your consent prior to the Use of such Information.

Below, we explain to you which legal basis we choose or have to use when Using your Personal Information.

Legal basis

Examples of processing activities and purposes for use

Based on our contract with you

As a member of our community (when you create your account), customer, or business partner we will keep and store your personal or professional contact details to interact, provide you with related offers as a customer, and manage the (pre-) contract or your user account, and for administrative or billing purposes.

We use our legitimate (or private) interest for example when:

• we collect information about you when navigating on our Sites and other features, when you submit queries or interact with us
• we use your information in the context of a sale to propose you similar offers or inform you about upcoming products and send newsletters; or
• use metrics for statistics purposes.

Based on your prior consent (where permitted or required by law upon)

Depending on your country of residence, we may have to request your prior consent for example:

• when subscribing to our newsletters;
• sharing or disclosing your Personal Data to third parties outside of your country of residence in countries that do not provide the same level of protection to your privacy as in your country of residence;
• using forms, when creating your user account;
• to use your media content and your images (such as your photographs, quotes, audio or video recordings) for interviews, events, testimony or other similar activities ;
• when using cookies or similar technologies.

To comply with applicable law or data protection laws

In some limited instances, we may have to keep some limited Personal Information about you longer than needed such as for tax or accounting purposes.

For authorized users of the Site

We process your Personal Information on the basis of the pre-contractual or contractual relationship that we will enter into with you and our legitimate interest. Such processing activities are listed below. In some cases, we do so for other reasons which are indicated to you in this section or separately via the Site. None of your Personal Data is disclosed to third parties without guaranteeing their confidentiality, integrity, availability, and security or, where required by applicable law, with your prior consent.

User account data

Contractual relationship with us and for the management of the Site and your user accounts.

Duration of the contract, your membership, or your use of the Site.
After that period, if you leave our community, delete your account, or at the end of your contract, we will erase your information.

Financial Data

Which is collected by third party providers in accordance with their terms of use and privacy notice.

We usually never receive your financial information, except based on our contract with you, we use it to send you reminders in the event of non-payment of invoices.

Duration of the contract, your membership, or your use of the Site.
After that period, if you leave our community, delete your account, or at the end of your contract, we will erase your information.

Contact data

Including your name, professional e-mail, postal address and, where appropriate, your telephone number.

Contract with you as a customer, member of our community or a business partner, to manage your account or when you make a request to us. We also use your contact details after you consent In order to contact you for further information or in the event of a problem with the Site, in the context of your contract with us.

We keep your information during the contract with you as a client, a business partner, as long as you keep an account. For queries, we will no longer keep your contact details if the query was solved and no follow-up is needed.

E-mail address for marketing

We may either use your e-mail address on the basis of: (a) your prior consent (opt-in); or (b) our legitimate interest (opt-out).

We use your e-mail in the context of a sale as a customer, a business partner to share our news or use our legitimate interest to provide you with content that may be of interest to you.

All users: we keep your e-mail for 13 months, unless you agree to continue receiving our updates and news. We will review and if required refresh consent from time to time. You will no longer receive newsletters after you unsubscribe.
For customers: We will keep your e-mail as long as necessary for product related matters, such as for the duration of the warranty.

Media content transmitted via the Site (pictures, or files).

The purpose of such processing is to provide you with best quality services tailored to your needs and demand. You decide to include such media freely in your user account, for example when you login with third party services, such as Facebook login or Gmail login.

Duration of the user account or your choice to remove it.

Instant messaging data

Any information that relates to the messages exchanged with us.

We process such data based on:

• your (pre-) contractual relationship with us in order to respond to your queries, for ticketing and customer support; and
• legitimate interest and contractual relationship where the service is provided as a feature on our Site

We will retain instant messaging data if your account remains in effect or as necessary to follow up with your queries as a member of our community, a GORILLA customer, business partner or as part of the general public. After this, or if your query is closed, we will delete it.

Aggregated data for statistics, analytics and profiling

We use our legitimate interest to collect metrics about the use of our sites, to improve our service, and for essential cookies that are not persistent. Where we do profiling or when we do not use your information, we may not need your consent, except for the use of certain tracking technologies as required.

No longer than permitted under applicable data protection laws, but no more than 24 months. We generally do not collect data that allows us to identify you, only on aggregated or anonymized levels.

Where permitted and feasible, and to protect your right to privacy, GORILLA will take reasonable steps to remove or anonymize information that may directly or indirectly identify you and restrict to the minimum the amount of Personal Information that we Use, submit or transfer to third parties.

Who can access your Personal Data? 

Only limited individuals can access your Personal Data. Any person accessing your Personal Information will ensure the same level of confidentiality that GORILLA is using, and equivalent technical measures employed to protect your Personal Information. Those individuals may include:

our duly authorized employees, suppliers, consultants or workers;
approved third parties, such as IT service providers, or auditors.
When engaging with third parties, we enter into agreements with them for the Processing of Personal Data so that such Processing is carried out in accordance with our instructions, in a confidential, secure, and transparent manner in order to protect your privacy rights.

Cross-border Personal Data transfer

When we receive information about you or exchange information with us or other users, we will receive and process your Personal Information in the country in which we are located.

If you are in the European Economic Area (“EEA”), UK and Switzerland

For users and customers located in the EEA and the United Kingdom, any transfer to us in Switzerland does not require additional safeguards as Switzerland is recognized by the EU Commission as a country with an adequate level of protection equivalent to the European privacy laws.

When accessing your Personal Data from, or transferring it, outside of the EEA, UK and Switzerland to countries that may not provide the same level of protection as your own country, we will use appropriate safeguards to protect your right to privacy. For example, such safeguards may consist of using Standard Contractual Clauses (to exchange information with third parties outside of the EEA, UK and Switzerland) as approved by the European Commission or the competent authority from time to time, data transfer agreements or your consent. When needed, transfers may have to be submitted to the authorities.

a) Transfer to third country jurisdictions

If you are located in a country that does not recognize our country as having an adequate level of protection, we will rely on appropriate safeguards (such as the standard contractual clauses or other lawful transfer mechanisms) with you to access Personal Data outside your country of residence. Most of the time, you will share such Personal Information with us, via the Site, on a voluntary basis, for the purpose of entering into a contract with us or on the basis of your consent.

This occurs for example where the processing activity relates to: (a) the registration and management of your account, or (b) entering into a contract with us.

b) Disclosure with third parties 

In certain limited cases, authorized third parties outside our organization may access your data. These may include:

third parties who provide us with services for the administration of the Site (such as IT services in the event of a breakdown or for the maintenance of our Site);
financial services, such as Stripe or PayPal that you may use within the Site to purchase certain products, and which may access information strictly necessary for ensuring and securing the payment that you make via the Site. When paying online, GORILLA will not access your payment details unless we have to reimburse you or to send you a reminder in case of late payment.
other authorized third parties, such as our CRM platform, data center providers, IT providers, such as Amazon web services, or other authorized third parties.
When engaging third parties, we have entered into agreements with them for the processing of your Personal Data so that such processing is carried out in accordance with our instructions, in a confidential, secure, transparent manner, to protect your privacy rights (section 10 to this Notice) and comply with data protection laws.

Cookies or similar tracking technologies may be used on the Site to automatically collect certain information about your device. We usually do not collect your Personal Data, however should it happen, this may include Personal Information as explained in this section.

What are cookies and tracking technologies?

Cookies are small text files that are placed on your device when you visit a site, which are then used to identify your device for the purposes described below. Cookies set by the owner of a site are called “first party cookies”. Cookies set by other people are called “third party cookies”. Third party cookies enable the third party to provide features or functionality on or through the site (like analytics, advertising and videos). The parties that set these third-party cookies can recognize your device both when it visits our site, and when it visits certain other sites.

What categories of cookies do we use?

We generally use certain types of cookies during your session on our website (“session cookies”). To improve your experience or remember your preferences or choices, we may use cookies that will remain on your device unless you remove them (“persistent cookies”). When using cookies on our Site, this technology may include:

CATEGORIES OF COOKIES AND TRACKING TECHNOLOGIES THAT WE MAY USE

Strictly necessary cookies ("required")

These cookies and tracking technologies allow our websites to operate and improve the security of our website. For example, we use them when you need to authenticate or use log-in functionality to access restricted parts of our Site.

Performance cookies

These cookies may allow us to:

• improve our Sites; remember language or other preferences when browsing; or
• use other features on our Sites, or platforms to improve your experience.

Social media cookies

We may use social media plugins to share interesting content, connect to certain accounts which may enable you to share your Personal Information with us. These platforms may access your browsing history and collect information about your browsing journey on their own terms. When doing so, we are not responsible for how these platforms use, share, or protect your information. You can access more information by connecting to their respective terms of service.

Analytics cookies

These cookies allow us to better understand your use of our websites, establish statistics about your usage and visits (for example, information on each page visited, how long users navigate to a specific page, how long it takes to download one specific page, what are the actions of users on each page (click, selection, etc.).

Other tracking technologies

When you use third-party web-based software or websites, mobile apps, the technology may involve certain built-in tracking technologies. This can include:

• web beacons, web server data and similar technologies;
• tracking pixels, which we may include as an image in our communications with you. This may allow us to understand when you read electronic communications we send you, deliver more accurate and relevant content, and improve our communications to you. When using this technology, we may receive aggregated or anonymized information. In certain cases, we may collect Personal Information from you, for example:
• location data (such as city, region and where you opened your email);
• your IP address;
• browser and device information: for example, your mobile or desktop operating system (OS), type of email software, device, and user agent; or
• the date and time you open our electronic communications.
• other trackers that allow functionalities, such as remote interactions with you via chatbots, instant messages and other online features on our websites or in third-party software we use.

Why do we use cookies on our Site?

We use them for the following purposes:

• Making your experience more efficient, faster and easier: by remembering your preferences, like preferred language, display and other settings, maintaining your session, and for authentication purposes. This helps us to provide you with a better user experience. These cookies are also referred to as session-Id cookies, authentication cookies, and user Interface customization cookies.
• Gain useful knowledge about how the site is used: by collecting information about the number of visitors and other uses. This helps us improve our sites. These cookies are also referred to as analytics cookies. For this purpose, we may use analytics services such as Google analytics, which means that Google and similar suppliers will also have access to this information (including your IP address and any other equipment identifiers such as the IMEI number and the MAC address).
• Provide easy access to our social media sites. This helps us to direct you and share with you our content within sites such as Facebook, Twitter, LinkedIn, Google Plus, YouTube or Pinterest. If we use any ‘social media plugins’, they may store cookies and similar technologies on your computer or other device. This means that the social media sites may access this information (including your IP address) and may identify that you interacted with our Site.
• Conduct profiling. This allows us to better understand our audience and improve our response, messaging and interactions with our community and customers.
• Advertising and retargeting. We conduct marketing campaigns, mostly via third party platforms and under the control and responsibility of these 3rd parties.

Google Analytics

Should we use one of such technologies, and if you do not want certain data about you to be passed on to Google Analytics, please follow the instructions here to opt-out and deactivate the service. You may at any time set your browsing tools and refuse cookies that are not necessary to provide you with the service via the consent management tool that we may use from time to time on the Site. For more information about cookies, you can visit the following website: https://www.allaboutcookies.org/.

How to reject or opt-out from cookies

Your web browser can be set to manage cookies and even to reject them. Do bear in mind that if you set your browser to automatically reject cookies, your user experience when visiting websites will not be the same: your preferences may not be remembered, some functionality may be lost, and you may not be able to access certain areas or features of the sites.

SHOP PLUGIN

We use the plugin MailChimp for WooCommerce to evaluate the success measurement from the online store in the newsletter tool. With this connection, data entered in the checkout such as the email address is already stored when entered and is used for marketing automations such as shopping cart reminder emails. Consent to these marketing emails can be withdrawn in each newsletter in the footer by clicking on "Unsubscribe". For more details on Mailchimp's privacy policy: https://www.intuit.com/privacy/statement/

UNSUBSCRIBE

We may send you information about our services related to the contract you have with us or about your membership, account and information about our activities and our products. Whether you choose to receive news or updates or are given the right to unsubscribe, you may opt out of our marketing communications at any time by clicking "unsubscribe" in the email. For more information about your rights, see Section 14 below or contact us at [email protected].

We implement appropriate technical and organizational controls to protect your Personal Information that we hold to prevent unauthorized Processing, loss of data, disclosure, use, alteration, or destruction.  Where appropriate, we may use protective techniques such as encryption, pseudonymization, de-identification and other technologies that can assist us in securing the information about you, including measures to restore access to your information. We also require our service providers to comply with reasonable and recognized data privacy, confidentiality, integrity, availability, and security requirements.

We conduct tests and reviews of our technologies and processes, including a review of our business partners and vendors, so that our security controls remain effective. Also, when not needed anymore, we will further anonymize your Personal Information or delete it when it is no longer needed for the purpose for which we originally collected such Information.

LIST OF SECURITY MEASURES

We have configured our systems to apply industry standard information security measures and used a recognized security framework to protect your information, which includes, inter alia:

• HTTPS and SSL encryption, file encryption, Password strength requirements.
  Access controls via privileges and roles.
• Software built in accordance with privacy by design and by default principles.
• Usage of bastion hosts to restrict access to the databases. When we use third party suppliers to help us with information security measures, they have committed to comply with strict data protection requirements to ensure maximum confidentiality, integrity, and availability of your personal data.

We operate from Switzerland, which is a country that is recognized with a legislation that provides high standards of protection to the rights and freedoms of data subjects about the handling of your Personal Data. Although we operate from Switzerland, we may use third-party service providers to handle our customers, business and community database and other relevant information in a secure manner.

Hosting location

Our current Customer Relationship Management platform (CRM) database and the various functionalities that we use to better understand our audience and interact with you, use backup and disaster recovery and hosting locations in Dublin, Paris, and in the United States.

The hosting provider of your data is located on local servers of in Zürich, Switzerland. In general, our hosting providers cannot access your data without our express authorisation. Our providers use industry best practices information and data security, in particular AES 256 bit encryption, which is one of the most secure standards for encrypting your information.

If you access our website from outside of Switzerland certain data, such as fonts and pictures maybe served to you by Cloudfare, Inc. based in San Francisco, California. Cloudfare Inc. operates a worldwide network of more than 200 servers. By providing this data from the geographically closest location to you our website offers you a better experience. Cloudfare, Inc uses highest privacy standards, compliant with international regulations such as GDPR and HIPAA. Further information regarding Cloudfare Inc’s privacy policy can be found here: https://www.cloudflare.com/trust-hub/privacy-and-data-protection/

Data retention

We will keep Personal Information we collect about you for as long as necessary for providing the services via the Site, and to comply with any legal obligations (e.g.: to comply with applicable laws, legal, tax or accounting requirements and for archiving purposes).

Where we have no legitimate business interest to continue to process your Personal Data or if you ask us for deletion, we will either delete and ask our hosting providers and third parties to further delete your Personal Information, anonymize it or, if this is not possible (for example, if Personal Data has been stored in secured archives), we will securely store and isolate your information from any further processing until the deletion becomes possible and delete it as soon as technically possible. We may use any appropriate technology or other measures to protect your Personal Data and mitigate any risks, such as obfuscation, blanking or encryption.

Customer retention schedule

Note that unless you agree to continue receiving newsletters and updates about our activities and product developments, or where otherwise permitted by applicable laws, we will not retain the Personal Information contained in our customers’ database (CRM) for a period longer than 13 months. If you have questions or need further information concerning our data retention and practices, contact us at [email protected].

As a user of our services and a customer on our Site, and depending on your country of residence, you may have the right to exercise your rights and / or file a complaint in front of a competent data protection authority.

Access, Revision, Deletion

Under applicable data protection law, you may have a right to request a copy of information about you held by us. You may also have the right to revise, correct, or delete such information. Your rights to such information may be subject to limited legal and regulatory restrictions.

Objection to processing and additional rights

Under applicable data protection law (e.g. European data privacy law), you may formally object to the processing of your Personal Information. In certain circumstances, you may have the additional right to restrict or suspend aspects of the processing of your information or ask for a copy of your data to be provided to you, or a third party, in a digital and machine-readable format (portability).

Objection to direct marketing

You have the right to object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing. If we process your information based on our legitimate interests you can object to this processing, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons. Where we use your information for direct marketing for our own services, you can always object and opt out of future marketing messages using the unsubscribe link in such communications.

US State privacy laws

Under certain US State laws, you may have certain rights attached to our use of your Personal Information. In particular, if you are located in a US State that regulate the sale of you information, GORILLA does not sell your information, nor discloses or shares any information about you with third parties for their commercial benefit, when you are located in these US States. You can contact us for more information.

For California residents

The California Consumer Privacy Act 2018 (CCPA) and its upcoming amendments such as the California Privacy Rights Act (CPRA), California residents have specific rights regarding their Personal Information held by private companies. In particular, we do not: (i) sell any Personal Information from individuals located in California, (ii) share any such Personal Information with third parties for their own commercial benefits, nor (iii) discriminate against you in any kind. Californian individuals can exercise their rights by contacting us at [email protected].

Rights of European Individuals to complain in front of Data Protection Authorities

In the event that any individual located in the EEA countries, UK and Switzerland believes that we have processed information in a manner that is unlawful or breaches your rights or has infringed the “General Data Protection Regulation”, the ICO UK, or the Swiss Federal Data Protection Act, you have the right to complain directly to the competent data protection authority. The list of those authorities can be found on the European Data Protection Board website or here: https://edpb.europa.eu/about-edpb/board/members_en.

A) Automated decision making and/or profiling

We do not use algorithms to make decisions that are solely based on automated decision-making, including profiling. Someone will be involved to validate decisions resulting from such use.

B) Links to other websites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy notice of every site you visit. We have no control over and assume no responsibility for the content, privacy notice or practices of any third-party sites or services.

C) Children’s Privacy

Our Service does not address anyone under the age 18, especially if the services require one-off or regular payments. However, we may allow you to use our service if you are under the age of 18, down to 16, or where applicable local data protection law permits us to do so, down to the age of 13 (“Children“). The age of 13 should be the minimum age under which you may not be allowed to use the Site at all. We strongly recommend that you only use this Site only if you are above the age of 18 (“Adult”), as we may have to request additional information about you if you are not yet an Adult.

For Children using our services, you must get the prior permission of your parents or legal tutor to use our Site and contract with us. In particular, we do not knowingly collect personally identifiable information from anyone under the age of 18 on a voluntary basis. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us if you disagree with this. If we become aware that we have collected Personal Information from Children without verification of parental, judicial or guardian’s consent, we take steps to remove that information from our servers.

GORILLA may update this Notice from time to time by posting any revisions on this website. Where any material revisions are made, we may place a prominent notice on this website and when legally required to do so, will directly notify you.

We provide easily accessible information via our website or on request. If you have any questions or requests related to data protection, please contact us at the following contact details:

GORILLA WATCHES SARL

Route de Neuchâtel 30b, 2088 Cressier

Email: [email protected]

EU GDPR Representative

Gorilla Watches société de droit étranger (NIF892 698 085), Paris, France